Shipping & Returns Policy

SHIPPING & RETURNS POLICY

Thank you for supporting my art! Please read our shipping and return terms carefully before placing your order.

1. Processing & Shipping Times

  • Greeting Cards & In-Stock Prints: Dispatched within 2–3 business days.

  • Made-to-Order Prints: Dispatched within 7-10 business days.

  • Original Artwork: Carefully packaged and dispatched within 3-5 business days.

  • All orders are shipped via Royal Mail Tracked 48 for your peace of mind. Once your order is dispatched, you will receive a tracking link to follow its journey, complete with GPS and photo confirmation on delivery.

  • Shipping rates: Greetings Cards Only: £2.99 (Sent via Tracked 48 Large Letter). A4 Mounted prints or mixed baskets: £3.99 (sent via Tracked 48 Small Parcel).

2. Your UK Statutory Right to Cancel ("Cooling-Off" Period)
Under the UK Consumer Contracts Regulations, you have the right to change your mind and cancel your purchase for any reason.

  • The Deadline: You must notify us by email at kellyroachart@gmail.com within 14 days of receiving your items.

  • The Return Window: Once you have notified us, you have a further 14 days to return the items to us.

  • Condition: Items must be returned in their original packaging, unused, and in resaleable condition.

3. Exclusions from Returns
The 14-day cooling-off period does not apply to:

  • Custom Commissions: Any bespoke artwork created specifically for you.

  • Personalised Items: Greeting cards or prints that have been customised with specific text or names at your request.

4. Cost of Returns

  • Change of Mind: You, the buyer, are responsible for paying the return postage costs. We highly recommend using a tracked service, as we cannot issue a refund if the item is lost in transit.

  • Original Shipping Refunds: If you return your entire order within the 14-day window, we will refund your original standard shipping cost. If you chose an express shipping upgrade at checkout, only our standard shipping rate will be refunded.

5. Damaged or Faulty Items
We take immense care in packaging delicate artwork, but if your item arrives damaged, we will gladly replace or refund it.

  • Please inspect your order immediately upon receipt.

  • If damaged, email kellyroachart@gmail.com within 48 hours with clear photographs of both the damaged product and the outer packaging.

6. Business Contact Details

  • Kelly Roach Art is an independent art studio operated by Kelly Roach in Launceston, UK.

  • To maintain the privacy of our working art studio, our physical mailing address for legal notices and returns is available upon request via email.

  • Please email us at kellyroachart@gmail.com and we will provide the necessary details within 24 hours.